We want every customer to shop with confidence. If the condition of the product meets the following criteria, you may request a return or exchange after receiving it. This policy applies to orders placed through this website that have been successfully delivered and signed for. Demo content is provided solely for interface demonstration purposes; the actual terms are subject to official announcements.

Application Period and Basic Conditions

If the product is unopened, the packaging is intact, all accessories are included, and there is no damage caused by human error, you may request a return or exchange within 3 days of receipt.Please retain the original outer box, anti-counterfeit label, instruction manual, and receipt/order confirmation, and submit your request through the Member Center or Customer Service. We will review and respond to your request as soon as possible after receiving it.

• Please submit your request within the specified timeframe; requests submitted after the deadline cannot be processed.
• In principle, after-sales service may be requested only once per item.
• Exchanges will be prioritized for the same model and specifications; if the item is out of stock, we will coordinate with you regarding a refund or other solutions.

Cases Not Accepted

To ensure product hygiene and protect the rights of other consumers, returns and exchanges will not be accepted under the following circumstances:

• Items that have been opened, used, or show obvious signs of use
• Defects caused by human damage, improper storage, or unauthorized modifications
• Items not in their original packaging, or those missing accessories, instruction manuals, or promotional gifts
• Items on clearance, customized items, or items marked as “non-returnable”
• Issues unrelated to product quality, such as personal preference or selecting the wrong specifications, scent, or capacity (unless otherwise provided by law)

Return Process

Please first submit a request in the Member Center for the corresponding order, or contact us via the “Contact Us” page, providing the order number, product name, a description of the issue, and photos. Once approved, we will provide the return address and packaging instructions.Return shipping costs are generally the customer’s responsibility; however, if the issue is confirmed to be a product defect or a shipping error, we may cover or subsidize reasonable shipping costs.

Once the product is returned, we will inspect its condition. If the return meets the criteria, we will arrange a refund or exchange; if it does not, we will contact you to explain the situation and may arrange for the product to be returned to you (related shipping costs to be negotiated separately).

Refund Information

Once eligibility is verified, refunds are generally issued via the original payment method. The time it takes for credit card or e-payment refunds to appear in your account depends on the bank or payment platform and typically takes several business days. Whether shipping fees, used coupons, or points are refunded is subject to the rules of the specific promotion and the actual order settlement.

For an overview of the return and exchange process, please refer to the After-Sales Information section on the Purchase Process page.

Quality Issues and Customer Support

If you discover leaks, damage, incorrect shipments, or obvious quality issues upon receipt, please contact customer service within 48 hours and provide photos. Upon confirmation, we will prioritize arranging a replacement shipment, exchange, or refund to minimize any inconvenience to you. After-sales arrangements for corporate bulk purchases can be discussed separately with your sales representative.