We offer clear return and exchange procedures. If the product is unopened and meets the return criteria, you can apply for a refund or exchange within 3 days after receiving the item. Please keep the original packaging and receipt, and submit your application through the customer service. We will promptly follow up and handle your request.
For the time being, we offer the Payme and FPS transfer methods. After the purchase, customers need to upload the receipt of the payment. Once we receive the payment, we will process your order as soon as possible.
After logging into the member center, go to "My Orders" to view the order status and shipping progress. Once the order is dispatched, the system will also notify you via email or text message, allowing you to keep track of the delivery status at any time.
For the entire store, if your purchase reaches $1500 or more, free home delivery service will be arranged.
Customers are required to ensure that the complete and correct delivery address is entered when placing the order. This should include (room/floor/section/building name/street number and name/district). Otherwise, an additional $15 administrative fee will be charged for each change.
If the goods have been dispatched, the revised order will be delivered within the shortest possible time of 1 working day.
Customers choosing the self-service point can pick up their items at Tianhou Sea View Building from 14:30 to 16:30 on weekdays (Monday to Friday).
The logistics company will not provide fixed or pre-arranged delivery times. The delivery team will contact the customer in advance to confirm the delivery time.
