Thank you for shopping at IdeaBuy Cleaning Supplies. To ensure your items are delivered safely and on time, we have established the following shipping policy, which applies to all orders within Hong Kong and designated delivery areas.Please read the information on this page carefully before placing your order. The shipping fees and estimated delivery times displayed on the checkout page are subject to the order confirmation details for that specific order.

Delivery Coverage

We primarily offer local delivery services in Hong Kong, covering designated areas on Hong Kong Island, in Kowloon, the New Territories, and the Outlying Islands. For some remote residential complexes, restricted areas, or addresses requiring special access arrangements, we may need to confirm delivery availability or charge additional shipping fees; our customer service team will contact you to confirm if necessary.

We do not currently offer direct international shipping. If you need to have items shipped overseas, please arrange for local delivery first and then arrange for forwarding on your own; this platform is not liable for any delays, loss, or damage resulting from third-party forwarding services.

Shipping and Delivery Timelines

Once your order is confirmed and payment is complete, we typically arrange for shipment within 1–3 business days (excluding Saturdays, Sundays, and public holidays). Actual delivery times may vary slightly depending on region, logistics conditions, weather, and product availability. Large or custom-ordered items may require an additional 1–2 business days for preparation.

• Standard urban addresses: Delivery within approximately 1–2 business days after shipment
• Designated areas in the New Territories/Outlying Islands: Delivery in approximately 2–4 business days after shipment
• Addresses requiring a delivery time slot or access control registration: Subject to the outcome of communication between the logistics company and the recipient

Once your order has been shipped, the system will notify you via email or text message and provide a tracking number (if applicable). You can also log in to the Member Center under “My Orders” to check the status at any time.

Shipping Fee Calculation and Free Shipping

Shipping fees are calculated based on the order total, item dimensions/weight, and delivery method; the actual shipping fee will be displayed on the shopping cart and checkout pages. Free shipping is available for orders above a specified amount; during promotional periods, the free shipping threshold is subject to the announcements on the event page or checkout page.If your order total falls below the free shipping threshold after applying a coupon, the system may recalculate the shipping fee.

If a second delivery is required due to incorrect recipient information, no one being home, refusal of delivery, or an inaccessible address, additional fees may apply; you will be notified separately regarding the relevant arrangements.

Important Notes for Receiving Your Order

Upon receipt, please inspect the package’s exterior and verify the number of items. If you notice any obvious damage, leakage, or missing items, please report it to the delivery person immediately and, if possible, take photos as evidence. Contact customer service within 24 hours of receipt so we can assist with follow-up arrangements for a replacement or refund.

Deliveries may be delayed due to typhoons, heavy rain, traffic restrictions, peak holiday periods, or other force majeure events. We will update the status and contact you as soon as possible.Unless otherwise required by law, such delays do not automatically constitute grounds for order cancellation or additional compensation; however, we will do our best to assist in resolving the issue.

Handling of Undeliverable Packages

If multiple delivery attempts fail, the logistics provider may return the package to our warehouse. We will contact you to confirm a new delivery arrangement. If delivery cannot be completed due to reasons on the recipient’s part and the package must be returned, shipping fees may not be refunded, and refunds for the merchandise will be processed after deducting relevant fees based on the actual circumstances. Please contact our customer service team for details.